These Terms & Conditions apply to all bookings made through Boat Bali Gili for fast boat tickets, island transfers and private or shared car transfers. By making a booking, you confirm that you have read, understood and agreed to these terms.
1. Booking Terms
Boat Bali Gili acts as a booking and reservation service for fast boat and transportation services operating in Bali, the Gili Islands, Lombok and surrounding destinations.
A booking is considered confirmed only after the required booking information has been submitted and the booking confirmation has been issued.
- Customers must provide accurate passenger names and contact information.
- Customers should check the travel date, route and passenger details before completing a booking.
- Prices and schedules may vary depending on the selected operator and route.
- Availability is subject to the boat operator's actual capacity.
2. Passenger Information
Customers are responsible for ensuring that all passenger information entered during the booking process is correct.
- Passenger names should match the required travel documentation.
- Incorrect passenger information may cause delays or additional charges.
- Children and infants must be included in the booking where required by the transportation operator.
- Customers should inform Boat Bali Gili about special requirements before travel.
3. Payment
Payment must be completed according to the payment method selected during the booking process.
- The total booking price will be displayed before confirmation.
- Bank transfer, online payment or other available payment methods may be offered.
- Some bookings may allow payment on departure if this option is available.
- A reservation may not be considered confirmed until payment or booking verification has been completed.
4. Cancellation & Refund
Cancellation and refund conditions may depend on the boat operator, route, departure date and fare type.
Customer Cancellation
Customers who wish to cancel a booking should contact Boat Bali Gili as soon as possible. Refund eligibility will be determined according to the applicable booking conditions.
No Show
Failure to arrive at the required check-in location on time may be treated as a no-show. No-show bookings may be non-refundable.
Refund Processing
Where a refund is approved, processing time may depend on the payment method and the relevant transportation operator.
5. Departure & Check-in
Passengers should arrive at the departure point sufficiently early to complete the check-in process.
- Check-in time may vary depending on the route and operator.
- Passengers should allow additional time for traffic and port congestion.
- Late arrival may result in missed departure.
- Boat Bali Gili cannot guarantee boarding for passengers who arrive after the operator's check-in deadline.
6. Schedule Changes & Delays
Fast boat schedules can change because of operational, port, weather or safety conditions.
- Departure and arrival times are estimates and may change.
- The boat operator may change the schedule without prior notice when necessary.
- Delays caused by traffic, port congestion, operational conditions or weather are outside the direct control of Boat Bali Gili.
- Customers should keep their phone available for important travel updates.
7. Weather & Force Majeure
Boat services operate subject to weather, sea conditions and safety requirements.
In circumstances beyond reasonable control, including severe weather, rough seas, natural disasters, port closures, government restrictions, emergencies or other force majeure events, the operator may delay, reschedule or cancel a service.
8. Luggage
Passengers are responsible for their personal belongings and luggage during the journey.
- Luggage allowances may differ between operators.
- Oversized or excess luggage may be subject to additional charges.
- Valuable items should be kept with the passenger whenever possible.
- Boat Bali Gili is not responsible for personal belongings lost or damaged through circumstances outside its control.
9. Car Transfer Terms
Car transfer services are subject to vehicle availability, traffic conditions and the operating area selected during booking.
- Pickup and drop-off locations must be provided accurately.
- Customers should provide the correct hotel, villa, airport or meeting point details.
- Pickup times may be affected by traffic conditions.
- Additional charges may apply for locations outside the standard service area.
- Private and shared transfer availability depends on the selected service.
10. Passenger Responsibility
Passengers are responsible for following the instructions of the transportation operator, port authorities and relevant staff.
- Passengers must comply with safety instructions.
- Passengers must not carry prohibited or dangerous items.
- Passengers are responsible for having any required travel documents.
- Passengers must behave respectfully toward staff and other passengers.
11. Privacy & Personal Information
Information provided during the booking process may be used to process reservations, communicate booking updates, arrange transportation services and provide customer support.
Boat Bali Gili aims to handle customer information responsibly and only use it for legitimate booking and service purposes.
12. Changes to These Terms
Boat Bali Gili may update these Terms & Conditions when necessary to reflect changes to our services, booking procedures or transportation arrangements.
The latest version published on this website will apply to future bookings.
Need Help With Your Booking?
If you have questions about your booking, cancellation, payment, fast boat schedule or car transfer, please contact Boat Bali Gili before your departure.
