Privacy Policy

Last updated: September 2026

Welcome to Boat Bali Gili. We provide information and booking services for fast boats, island transfers and private car transfers between Bali, the Gili Islands, Lombok and other destinations. This Privacy Policy explains how personal information may be collected and used when you visit boatbaligili.com, make a booking, contact us or use our services.

1. Information We Collect

When you use Boat Bali Gili, we may collect information that is necessary to process your booking, respond to your questions and provide our transportation services.

Personal Information

Depending on the service you request, we may collect:

• Full name
• Email address
• WhatsApp or telephone number
• Number of passengers
• Travel date
• Departure and arrival locations
• Pickup and drop-off information
• Other information required to process your booking

Booking Information

When you book a fast boat or car transfer, we may collect details such as the selected route, travel date, departure time, passenger numbers, boat or transfer service and payment information.

Technical Information

Our website may automatically receive limited technical information, such as browser type, device information, IP address, pages visited and general website usage information. This information may be used to maintain website security and improve website performance.

2. How We Use Your Information

Boat Bali Gili uses collected information only for legitimate business and service purposes, including:

• Processing and managing fast boat bookings
• Processing private car transfer requests
• Confirming travel details
• Communicating with customers about their booking
• Responding to customer questions and requests
• Providing customer support
• Processing or confirming payments
• Improving our website and services
• Preventing fraud, abuse and unauthorized activity
• Meeting applicable legal or administrative requirements

3. Fast Boat and Transportation Bookings

Information submitted through our booking system may need to be shared with the relevant fast boat operator, transportation provider or other service partner when this is necessary to fulfill your reservation.

For example, a boat operator may need passenger names, travel dates, route information or contact details to confirm and operate a booking.

We aim to share only information that is reasonably necessary for the requested service.

4. Payment Information

Depending on the payment method selected, payment transactions may be handled by a third-party payment provider, bank or other payment service.

Boat Bali Gili does not intentionally request or store sensitive payment credentials such as your full card number, CVV or online banking password in our website database.

Payment providers may process your information according to their own privacy policies and terms.

5. Cookies and Website Technologies

Boat Bali Gili may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve the user experience.

Cookies may also be used by third-party services that support website analytics, advertising or other website functions.

You can usually manage or disable cookies through your web browser settings. Disabling certain cookies may affect some website features.

6. Google Analytics and Other Services

We may use analytics and website measurement services to understand how visitors use Boat Bali Gili. These services may collect information such as pages viewed, approximate location, device type, browser information and website interactions.

We may also use services such as Google Search Console or advertising platforms to monitor website performance and improve our online presence.

Third-party services process information according to their respective privacy policies.

7. WhatsApp and Customer Communication

If you contact Boat Bali Gili through WhatsApp, email or telephone, we may use the information you provide to respond to your request, manage your booking or provide customer support.

WhatsApp and other communication providers operate under their own terms and privacy policies.

8. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no website, online booking system or internet transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary website forms, email or messaging services.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for booking administration, customer service, accounting, legal obligations, dispute resolution and legitimate business purposes.

When information is no longer required, it may be deleted or securely disposed of where appropriate.

10. Sharing of Personal Information

Boat Bali Gili does not sell customer personal information as a business practice.

Information may be shared when necessary with:

• Fast boat operators
• Private car or transportation providers
• Payment providers or financial institutions
• Website hosting and technical service providers
• Analytics or website service providers
• Authorities where legally required

11. Third-Party Websites

Our website may contain links to third-party websites, including transportation operators, payment services, maps, social media platforms or informational resources.

Boat Bali Gili is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before submitting personal information.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction or deletion of certain information.

If you would like to ask about the personal information we may hold about you, please contact Boat Bali Gili using the contact details below.

13. Children's Privacy

Our website and booking services are intended to be used by adults or individuals acting with appropriate permission. We do not knowingly collect personal information from children for purposes unrelated to providing a requested travel service.

14. Changes to This Privacy Policy

Boat Bali Gili may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

15. Contact Boat Bali Gili